Frequently Ask Question

We do our best to ensure product photos reflect actual colors.

• However, please note that colors may vary slightly due to lighting, screen resolution, or device settings.

• If you have questions about a specific item, feel free to email us before purchasing.

Please refer to the Size Chart provided on the product page for accurate sizing references.

Kindly note:

• Due to manual measurements, please allow for a 1–3 cm difference in sizing.

• If you received the wrong size, you may request a return or exchange by emailing us at sales@djshop-sg.com. (Terms and conditions apply)

We recommend double-checking your measurements before placing your order to ensure the best fit!

• All items are subject to stock availability.

• For overseas items and Partner-SG Warehouse products, in the event of out of stock or items no longer in production, a full refund will be issued.

• For preorder items, we kindly request payment within 3 business days to ensure we can process your order promptly.

• Please note: Unpaid orders will not be processed.

• For in-stock items, we strive to update our inventory daily to minimize the chance of stock discrepancies.

Preorder items are specially reserved and require payment within 3 business days to be processed.

• Estimated waiting time will be stated in each listing.

• If payment is not made within the timeframe, your preorder may be cancelled without notice.

• In the event an item becomes unavailable or discontinued, a full refund will be issued.

Shipping Information:

• Items are shipped individually. If your order contains multiple items, they may arrive in separate packages.

• Estimated delivery time is 15–21 business days from the date of shipment.

• A small shipping fee is applied per item to ensure proper handling and tracking.

In case of any delays or unforeseen circumstances, we will notify you via email with real-time updates on your order status. Thank you for your patience and understanding!

1. Browse your favorite items and add them to your cart.

2. Proceed to checkout and fill in your shipping details.

3. Choose your preferred payment method and complete payment.

4. You’ll receive a confirmation email once your order is placed.

• Orders are typically processed within 3 working days upon confirmation of payment.

• Payments not received within 3 days from the order date will result in order cancellation.

• Please note that orders and payments made after 10:00 PM will be considered as next business day transactions.

Once your order is shipped, you’ll receive a tracking number via email.

• Local courier orders can be tracked through the provided link.

• If you haven’t received a tracking number within 3 working days, please contact us at sales@djshop-sg.com.

If you don’t see your order confirmation:

• Check your spam/junk folder

• Make sure you entered a valid email address during checkout
  Still no luck? Email us at sales@djshop-sg.com for assistance.

Local Shipping:

• We offer standard courier delivery for all local orders.

• For your peace of mind, we highly recommend using courier services, as we cannot be held responsible for lost or delayed items sent via non-trackable methods.

International Shipping:

• We do not offer international shipping for physical products at this time.

• However, our digital content is available for worldwide purchase and download.

• All sales are final. Once payment is processed, items cannot be exchanged, refunded, or canceled.

• For incorrect sizing, please email us at sales@djshop-sg.com. (Terms and conditions apply)

• For overseas shipping and Partnered SG Warehouse items, if a product is out of stock or discontinued, a full refund will be issued.

• If you receive damaged items, please contact us immediately at sales@djshop-sg.com. (Terms and conditions apply)

We regret to inform you that once an order is placed, we do not accept cancellations. Please ensure all details are correct before confirming your purchase.

We accept the following secure payment methods:

• PayPal

• Mastercard / Visa

• Bank Transfer

• PayLah

• PayNow

• Singtel Dash

Please ensure payment is completed within 3 business days to avoid order cancellation. Thank you for shopping with us!